We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc the refund is processed.
The order may be cancelled before shipment due to any of the following reasons:
- Any personal data provided, proves to be false
- On customers request
- The shipping address is not serviceable.
- Any other reason beyond the control of merchants or Uthara Astro Research Center.
The orders may be cancelled post shipment and delivery due to any of the following reasons:
- Wrong report/data Shipped.
- Shipping address found to be untraceable, wrong, incomplete, locked and customer not available and parcel returns
- Products damaged during transit and delivery not accepted.
- Refund Not allowed if Customer refused to take the delivery
Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner.
- Any charges levied as tax is not eligible for refund.
Note: Any Gift coupon circulated as promotional offer would not be refunded in case of cancellation of the order.
- Please connect with our customer care via email or call.
- The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange
- Ensure to collect the return address from Uthara Astrology customer care.
- Pack the product properly and label the product with the order number, return address and your address.
- Follow the instructions of customer care carefully for packaging and returning the product using courier services.
- Ensure that the awb / tracking number is shared with Uthara Astrology customer care.
- The order shall be considered for refund only if the seller receives the product in undamaged condition [there should be no scratches, no dents etc.]
Please ensure to pack the product properly before handling it over to courier.
A refund can be refused if the following conditions are met.
- Cancellation requests after 15 days.
- On cancellation of an order, you are entitled to receive refund based on pay mode table mentioned in refund timelines plus the shipping charges.
- Uthara.in is not liable to pay any penalty or compensation to the customer for cancellation of any order, for reason mentioned above.
|Pay mode||Refund Mode||Refund from the date of cancellation of order|
|Credit Card||Credit Card||5-10 Working Days*|
|Net Banking||Bank Account Online Transfer||5-10 Working Days*|
|Debit Card||Bank Account Online Transfer||5-10 Working Days*|
|COD -Cash On Delivery||Cheque||8-10 Working Days*|
|Demand draft/ Cheque||Cheque||8-10 Working Days*|
* Note Working Days are Monday To Friday excluding holidays
Please note: You can check the status of by contacting us by phone or email.